If you have questions about keyword research, an SEO audit or small business website design services, please fill out this form:
cforms contact form by delicious:days
If you’d prefer to send an e-mail rather than filling out the form, you can reach me at aly [at] seoaly.com. Please be sure to include the following details in any e-mail correspondence:
- Your name
- Your e-mail address
- Your Website URL
You can also reach me on these well-known instant messenger services (often by appointment only):
- GTalk – SEOAly@gmail.com
- Yahoo! IM – SEOAly@ymail.com
- MSN Live Messenger – SEOAly@hotmail.com
- Skype – AlyssonFergison
If you care to do a little vetting, I can often be found discussing a variety of topics on Twitter. I’m @Alysson. Don’t care to spend the time to vet me? Ask John McCain about the consequences of underestimating the importance of vetting. ;) The rapport you have with your designer or SEO is no less important than knowledge. Vet me. Please. Save us both some frustration and wasted time!
Uh, You Forgot Your Phone Number…
No, I didn’t forget. The simplest explanation is that I do not offer phone support. “But EVERYONE ELSE publishes a phone number, Aly??” Yeah, well – I’m not everyone else. While everyone else has you responding to a myriad of voice prompts and pressing a series of numbers long enough to launch a nuclear missile, only to end up having to leave a voice mail anyway, I’m working to help make small business websites prettier and more search engine friendly. Maybe I’m working on one of your competitors’ sites…you never know.
If you really want to understand why I don’t offer phone support, here’s the skinny: it is in the best interest of my clients that all communication be done in writing. I’ve spent thousands of hours providing phone consultation and phone support throughout my career. I’m all too familiar with the opportunity to misunderstand or inadvertently forget the information exchanged throughout the course of a telephone call…especially a long consultation call.
That’s why I have elected to communicate with my clients via e-mail or instant messenger service exclusively. That way there is always written documentation of all communication. It reduces the chance that something can be misunderstood, mistakenly overlooked or unintentionally forgotten – by either of us.
After all, how many times have you hung up from a long telephone conversation and thought to yourself, “Wait, what did she say again? I should have written that down…” Well, now you don’t have to worry about that. You’re welcome. :)
